Our Team
Cecilia Kagwiria Mutwiri
Mrs. Cecilia Mutwiri has over 10 years medical laboratory supplies experience in Kenya. She has worked in various Medical Laboratory Supplies distributors thus acquiring the optimal experience in sales,marketing and distribution of Medical Products.
Her skills include; Leadership abilities, Organisational skills, Analytical skills, Critical thinking abilities, Project management, Productivity management, Business development, Strategic thinking. She delegates duties, directs and supervises the activities of staff as well as providing guidance as needed and approves training opportunities. Implements company policies and maintains budgets for managed entity as well as the individual projects it takes on. Monitors costs against budget. Makes key decisions for managed entity. Researches and analyses industry, market, and competitors to make informed strategy decisions.
Creates initiatives to take advantage of market opportunities, reduce operational threats, forestall business risks, and maximizes core strengths. She reads all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems.
Identifies core competencies and defines operational goals. Communicate and maintain trust relationships with shareholders, business partners and authorities. Cecilia also acts as the public speaker and public relations representative of the company in ways that strengthen its profile
Morris Nkoroi
He has a wealth of experience in leadership spanning over several years having previously worked at executive levels with Blue-Net Solutions Kenya, Cooperative Bank of Kenya and Barclays Bank of Kenya. He is a brilliant employee with enormous experience from the banking sector. He is thorough and meticulous in his work and this has made his career grow at fast pace. Utilizes keen analysis, insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex (sales, human resources, legal, financial, operational) issues and motivating staff to peak performance. Develops organization prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; accumulating capital to fund expansion.
Mr. Nkoroi holds an MBA in Strategic Management from Daystar University, A Bachelor’s degree in ICT from Edith Cowan University – Australia.
TECHNICAL SUPPORT SERVICES
We Deliver because we Care!
maintenance and service
Our policy is “Putting Client first” and our goal is to resolve the service incident at the first intervention. Travotech limited offers on-site and in-house preventive maintenance services of equipment, in line with your maintenance instructions. Timely preventive maintenance services ensure both the performance of the equipment and its qualification status. Our team of experienced Engineers is at hand to provide you with advice, preventive maintenance and repair of your medical equipment within the shortest time possible.
Quality is our watchword; we have on-call service and repair, where a customer calls to request for a service / repair of equipment and machines that Travotech has sold to them. We ensure that:
- Ask the customers to sign Annual Maintenance Contract (AMC) with your organization.
- Any product found broken or in a damaged condition must be exchanged immediately by the sales professional.
equipment after sales services
We know our customers are the assets of our business. Thus, our sales professionals must try the level best to satisfy any customers they interact with. At Travotech Limited, a sale is never complete without the accompanying services which top up the value worth of the product. We carry after sales services by:
- Our sales professionals stay in touch with the customers even after the deal.
- Call them once in a while to exchange pleasantries.
- Give them the necessary support. Help them install, maintain or operate a particular product.
- Take feedback of the products and services from the customers. Feedback helps the organization to know the customers better and incorporate the necessary changes for better customer satisfaction.
